PRIVACY POLICY

PRIVACY POLICY

Last Updated: 22 August 2026

Welcome to HK Creation.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how HK Creation (“HK Creation”, “we”, “us”, or “our”) collects, uses, stores, protects and, where necessary, shares information when you visit or use hkcreation.co (the “Website”), purchase our products, contact us, or otherwise interact with our services.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below, to the extent permitted by applicable law.

If you do not agree with this Privacy Policy, please do not use the Website or provide us with your personal information.

1. INFORMATION WE COLLECT

We may collect personal and technical information from you when you browse our Website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with HK Creation.

Information you provide directly

Depending on how you interact with us, we may collect:

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • PIN code, city, state and country

  • Order and purchase history

  • Product preferences and shopping-related information

  • Information provided when contacting customer support

  • Information submitted through forms, reviews, feedback or other communications

  • Information required to process returns, refunds or exchanges

  • Any other information you voluntarily provide to us

We do not intentionally collect personal information that is unnecessary for providing our products and services.

Payment information

When you make a purchase, payment-related information may be processed by our payment gateway or other authorised payment service providers.

HK Creation does not intentionally store complete credit card, debit card, UPI PIN, CVV or other sensitive payment credentials on its own servers.

Payment information is handled by the relevant payment service provider in accordance with its own privacy policy and applicable security requirements.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may automatically be collected through cookies, pixels, analytics tools, server logs and similar technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of your visit

  • Referring website or source

  • Approximate geographic information

  • Shopping and browsing behaviour

  • Products viewed or added to cart

  • Website interactions and navigation patterns

  • Technical information relating to your device

This information may be used to operate, secure, analyse and improve our Website and services.

3. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small text files that are stored on your device by your browser.

HK Creation may use cookies and similar technologies to:

  • Keep the Website functioning properly

  • Remember your preferences

  • Maintain shopping cart information

  • Understand how visitors use our Website

  • Measure Website performance

  • Improve our products and user experience

  • Understand the effectiveness of our advertising

  • Provide relevant marketing and advertising

  • Detect fraudulent or suspicious activity

  • Support Website security

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payments, customer support or other Website functions.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

4. HOW WE USE YOUR INFORMATION

HK Creation may use the information we collect for legitimate business purposes, including:

Order fulfilment

To:

  • Process and confirm your orders

  • Process payments

  • Ship products to you

  • Provide order tracking information

  • Process returns, refunds and exchanges

  • Communicate with you regarding your orders

Customer support

To:

  • Respond to your questions and requests

  • Resolve complaints and disputes

  • Provide after-sales support

  • Communicate regarding returns and exchanges

Website improvement

To:

  • Analyse Website usage

  • Improve Website functionality

  • Improve product offerings

  • Understand customer preferences

  • Conduct internal research and analysis

  • Improve the overall shopping experience

Marketing and advertising

Where permitted by applicable law, we may use your contact information and certain Website activity information to:

  • Send promotional emails

  • Send promotional messages

  • Inform you about new products

  • Inform you about offers and sales

  • Show relevant advertisements

  • Measure advertising performance

  • Conduct remarketing or retargeting campaigns

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that opting out of marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, refund notifications or other service-related messages.

5. SHARING OF INFORMATION WITH THIRD PARTIES

HK Creation does not sell your personal information as a standalone commercial product.

However, we may share information with trusted third parties where reasonably necessary to provide our products and services, operate our Website, conduct our business, or comply with applicable law.

These third parties may include:

Payment service providers

Payment information may be processed by authorised payment gateways and financial service providers to securely process your transaction.

Logistics and courier partners

We may share relevant information such as your name, phone number and delivery address with courier, shipping and logistics partners to deliver your order.

Technology and Website service providers

We may use third-party providers for services such as:

  • Website hosting

  • E-commerce infrastructure

  • Website analytics

  • Cloud storage

  • Customer support

  • Email delivery

  • SMS or messaging

  • Fraud prevention

  • Website security

Marketing and advertising partners

We may use advertising and analytics platforms to understand Website activity, measure campaigns, build audiences and deliver relevant advertising.

These platforms may use cookies, pixels, SDKs or similar technologies subject to their own policies and applicable law.

Professional advisers

Information may be shared with professional advisers such as lawyers, accountants, auditors or other consultants where reasonably necessary for legitimate business purposes.

Government and law enforcement authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, government request, or where reasonably necessary to protect the rights, property or safety of HK Creation, our customers or others.

6. THIRD-PARTY SERVICES AND WEBSITES

Our Website may contain links, integrations or features provided by third parties.

Examples may include payment gateways, social media platforms, analytics services, advertising platforms, courier services and other third-party services.

Once you leave the HK Creation Website or interact with a third-party service, the privacy practices of that third party may apply.

HK Creation does not control the privacy practices, security or content of third-party websites and services and encourages you to review their respective privacy policies before providing personal information.

7. ADVERTISING AND ANALYTICS

HK Creation may use third-party analytics and advertising technologies to understand how visitors interact with our Website and to measure the effectiveness of our marketing campaigns.

These technologies may allow us to:

  • Measure conversions

  • Understand customer journeys

  • Identify Website traffic sources

  • Create advertising audiences

  • Conduct remarketing

  • Measure advertising performance

  • Improve our advertising and Website experience

Third-party platforms may collect or receive information in accordance with their own privacy policies.

We may use platforms such as advertising networks, analytics providers and social media advertising services as part of our marketing activities.

8. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

Our Website may use HTTPS encryption for data transmitted between your browser and our Website.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials and other access information confidential.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal, tax, accounting and regulatory obligations

  • Protecting our legal rights

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

10. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a complaint regarding the handling of your personal information

Certain requests may be subject to applicable legal requirements, exceptions, verification procedures or legitimate business requirements.

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided below.

11. WITHDRAWAL OF MARKETING CONSENT

If you no longer wish to receive promotional emails or other marketing communications from HK Creation, you may unsubscribe using the link provided in the communication.

You may also contact us directly at:

Email: harekrishnacreation.hkc@gmail.com

Please note that even after opting out of marketing communications, we may continue to send essential service-related communications, including information relating to your orders, payments, shipping, returns, refunds, exchanges, security or other transactions.

12. CHILDREN'S PRIVACY

Our Website is intended for use by individuals who can legally enter into transactions under applicable law.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. FRAUD PREVENTION AND SECURITY

We may collect and process certain information to detect, prevent and investigate:

  • Fraudulent transactions

  • Payment abuse

  • Fake or suspicious orders

  • Account misuse

  • Unauthorised activity

  • Website attacks

  • Other unlawful or abusive activity

We may share relevant information with payment providers, logistics partners, technology providers, law enforcement authorities or other relevant parties where reasonably necessary for these purposes.

14. INTERNATIONAL DATA TRANSFERS

Some of our technology, analytics, advertising, payment or other service providers may process information from locations outside India.

Where personal information is transferred, accessed or processed outside India, we will take reasonable steps to do so in accordance with applicable law and applicable contractual or organisational safeguards.

15. DATA BREACHES

If we become aware of a personal data breach that is required to be reported or communicated under applicable law, we will take appropriate steps in accordance with applicable legal and regulatory requirements.

Such steps may include investigation, containment, mitigation, notification to relevant authorities and/or communication to affected individuals where required.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our Website

  • Technology and third-party services

  • Applicable laws and regulations

  • Data protection requirements

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy is published will be subject to the updated policy to the extent permitted by applicable law.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, HK Creation owns or has the necessary rights to use the intellectual property appearing on the Website, including its branding, logos, product imagery, graphics, text, designs, content and other materials.

All such rights are reserved.

You may not reproduce, modify, distribute, copy, sell, publish, transmit or commercially exploit any Website content without prior written permission from HK Creation, except where permitted by applicable law.

18. WEBSITE SECURITY AND PROHIBITED ACTIVITIES

You must not misuse or attempt to interfere with the Website or its underlying technology.

This includes attempting to:

  • Gain unauthorised access to our systems

  • Introduce viruses, malware, trojans, worms or other harmful material

  • Conduct denial-of-service attacks

  • Scrape or extract Website data using automated systems without permission

  • Circumvent Website security

  • Access another person's information without authorisation

  • Interfere with the operation of the Website

HK Creation reserves the right to investigate suspected misuse and take appropriate action, including reporting unlawful activity to relevant authorities.

19. LIMITATION REGARDING THIRD-PARTY PLATFORMS

Although we take reasonable steps to work with reputable third-party service providers, HK Creation does not control the independent privacy or security practices of third parties.

Accordingly, HK Creation shall not be responsible for the privacy practices, security failures or content of third-party websites, applications, platforms or services, except to the extent liability cannot lawfully be excluded.

20. GRIEVANCE AND PRIVACY CONTACT

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way HK Creation handles your personal information, please contact us.

HK Creation

Email: harekrishnacreation.hkc@gmail.com
Phone: 870 832 9068
Website: hkcreation.co

We will review and respond to privacy-related requests in accordance with applicable law.

21. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights or remedies available under applicable law, disputes relating to this Privacy Policy or the handling of personal information shall be subject to the jurisdiction of the competent courts in Gujarat, India.

22. ACCEPTANCE

By using hkcreation.co, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, consent or other lawful grounds required for processing personal information will be obtained in accordance with applicable law.

If you do not agree with this Privacy Policy, please discontinue use of the Website and refrain from providing personal information to HK Creation.

HK Creation
Email: harekrishnacreation.hkc@gmail.com
Phone: 870 832 9068
Website: hkcreation.co