RETURNS & EXCHANGES

RETURNS & EXCHANGES

At HK Creation, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the terms and conditions mentioned below.

All return and exchange requests must be raised through the Returns & Exchanges section available on our website. Requests made through telephone calls, social media platforms, or WhatsApp will not be processed.

IMPORTANT TERMS & CONDITIONS

  1. Return Window: Return requests must be raised within 7 days of receiving the order.

  2. Product Condition: Products must be unused, unworn, unwashed and in their original condition, with all original tags, labels and packaging intact.

  3. Discounted Products: Products purchased at a discount or using a discount/coupon code are not eligible for returns.

  4. Return Handling Fee: A ₹100 reverse shipping/handling fee will be deducted from the refund amount for approved returns where HK Creation arranges the return pickup.

  5. Exchange: Exchanges are subject to product and size availability. The first exchange is free. Any subsequent exchange request will be subject to a ₹150 exchange fee per order.

  6. International Orders: International orders are not eligible for returns or refunds.

  7. Customer Support: Customer service is available Monday to Saturday, excluding Sundays and bank/national holidays.

  8. Email Response: Emails are generally responded to within 48 hours.

  9. Multi-Item Orders: For orders containing multiple items, only one return/exchange request can be raised per order.

  10. HK Creation reserves the right to reject a return or exchange request if the product does not meet the eligibility conditions mentioned in this policy.

HOW TO INITIATE A RETURN OR EXCHANGE?

To initiate a return or exchange:

Step 1: Visit the Returns & Exchanges section on our website.

Step 2: Enter your registered phone number or email ID.

Step 3: Enter your order number.

Step 4: Agree to the applicable terms and conditions.

Step 5: Click on Find My Order and follow the instructions to submit your request.

Once your request has been submitted and approved, you will receive a confirmation.

RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 7 days of receiving the product.

  • The product must be unused and unworn.

  • The product must not have been washed, altered, damaged or tampered with.

  • All original tags, labels and packaging must be intact.

  • The product must be in resalable condition.

  • The product must pass our quality inspection after it is received.

Products that do not meet these conditions may be rejected.

If a returned product is found to be used, damaged, washed, altered, or missing its original tags/packaging, the return may be rejected and the product may be shipped back to the customer. In such cases, an additional ₹100 shipping/handling charge may apply.

HOW WILL THE RETURN PICKUP WORK?

Once your return request has been approved, our logistics partner will arrange the reverse pickup.

The pickup will generally be scheduled within 2–3 working days after approval of the return request. Pickup timelines may vary depending on your location and courier partner.

Please ensure that:

  • The product is properly packed.

  • All tags and original packaging are included.

  • The product is ready when the delivery partner arrives for pickup.

Once the returned product reaches our facility, it will undergo a quality inspection.

Self-Shipping Returns

If your PIN code is outside our reverse-pickup serviceable area, you may be required to self-ship the product to us using a reliable courier service.

Please retain the courier/shipping receipt until your return has been successfully processed.

For self-shipped returns, the customer is responsible for ensuring that the product reaches HK Creation safely. Any damage or loss during self-shipping will be the customer's responsibility.

CAN I RETURN A PRODUCT IF I AM NOT SATISFIED WITH IT?

Yes, eligible products can be returned within 7 days of receiving the order.

However, the product must meet all return eligibility requirements mentioned above.

Products purchased at a discount or using a discount/coupon code are not eligible for returns.

For approved returns, a ₹100 reverse shipping/handling fee will be deducted from the refund amount where HK Creation arranges the return pickup.

WHAT IF MY PIN CODE IS NOT SERVICEABLE FOR RETURN PICKUP?

If our logistics partner does not provide reverse pickup service at your PIN code, you may need to self-ship the product to us.

The returned product will be inspected after it reaches our facility. The return will be processed only if the product meets all applicable return conditions.

Please make sure the package is securely packed and the shipping address is clearly mentioned on the parcel.

HOW LONG WILL THE RETURN PROCESS TAKE?

After your return request is approved, reverse pickup generally takes 2–3 working days to be initiated.

Once the product is picked up, delivery back to our facility may take approximately 3–12 working days, depending on the courier partner and your location.

After receiving the product, our quality team will inspect it. Once the quality check is successfully completed, the refund will be initiated.

HOW WILL I RECEIVE MY REFUND?

Once the returned product passes our quality inspection, the refund will be processed to the applicable payment method.

Prepaid Orders

For prepaid orders, the eligible refund amount will be credited to the original payment source.

COD Orders

For Cash on Delivery orders, the eligible refund will be processed through UPI/payment link, and the required details will be shared with you through email.

Please Note

  • The ₹100 return handling/reverse shipping fee will be deducted from eligible refunds where applicable.

  • COD charges, if any, are non-refundable.

  • Any cashback, promotional benefit or discount received as part of the original transaction will not be refunded separately.

  • Refund processing and bank/payment gateway credit timelines may vary after the refund has been initiated.

HOW CAN I INITIATE AN EXCHANGE?

To initiate an exchange:

Step 1: Visit the Returns & Exchanges section on our website.

Step 2: Enter your registered phone number or email ID.

Step 3: Enter your order number.

Step 4: Agree to the applicable terms and conditions.

Step 5: Click on Find My Order and follow the instructions to submit your exchange request.

Exchange requests must be raised within 7 days of receiving the order.

Exchange Terms

  • The first exchange is free, subject to eligibility and availability.

  • Any subsequent exchange request will be subject to a ₹150 exchange fee per order.

  • Exchange is subject to size/product availability.

  • Exchanged products are not eligible for another return or exchange.

  • Products purchased at a discount or using a discount/coupon code are not eligible for returns and may only be eligible for exchange, subject to the applicable exchange terms.

  • Products must be unused, unworn, unwashed and in their original condition with all tags and packaging intact.

HOW LONG WILL MY EXCHANGE TAKE?

Once an exchange request is approved, the reverse pickup will generally be arranged within 2–3 working days.

After the returned product reaches our facility, it will undergo a quality inspection.

Once the quality check is successfully completed and the requested product/size is available, the replacement product will be shipped and the tracking details will be shared with you.

Reverse logistics and exchange delivery may take approximately 3–12 working days, depending on your location and logistics partner.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR RETURN?

The following products/orders are not eligible for return:

  • Products purchased at a discount.

  • Products purchased using discount/coupon codes.

  • Products that have been worn, washed, altered or damaged.

  • Products without original tags or packaging.

  • Products that have been tampered with.

  • Products that fail our quality inspection.

  • International orders.

  • Products returned after the 7-day return window.

Eligible products may still be considered for exchange subject to our exchange policy and product availability.

IMPORTANT INFORMATION FOR RETURNING PACKAGES

IMPORTANT: Returns or exchanges will only be processed when the request has been successfully raised through the Returns & Exchanges section of our website.

Products returned without a registered return/exchange request may not be accepted or processed.

Please pack the product securely to prevent damage during transit.

If the product is returned in a condition that does not meet our eligibility requirements, HK Creation reserves the right to reject the return or exchange.

CONTACT US

If you have any questions regarding our Return & Exchange Policy, please contact us through our website or email us at:

Email: harekrishnacreation.hkc@gmail.com
Phone: 870 832 9068
Website: hkcreation.co

Our customer support team is available Monday to Saturday, excluding Sundays and bank/national holidays.

Emails are generally responded to within 48 hours.

GOVERNING LAW

These Terms of Service and any separate agreements under which we provide our services shall be governed by and construed in accordance with the laws of India.

HK Creation reserves the right to modify, update or amend this Return & Exchange Policy from time to time. Any changes will be published on our website.