SHIPPING POLICY

Last Updated: 22 August 2026

Thank you for visiting and shopping at HK Creation — hkcreation.co.

We aim to make your shopping experience as smooth and transparent as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our Website.

For shipping-related queries, please contact us through the contact details provided below. Requests made through social media platforms or WhatsApp may not be processed as official customer-service requests.

1. CUSTOMER SUPPORT

Our customer support team is available:

Monday to Saturday
10:30 AM to 5:30 PM

Customer support is unavailable on Sundays and bank/national holidays.

Email: harekrishnacreation.hkc@gmail.com
Phone: 870 832 9068

Emails are generally responded to within 48 hours.

2. SHIPMENT PROCESSING TIME

We aim to dispatch orders within 24–48 hours after successful order confirmation and payment verification, where applicable.

Orders may not be dispatched on Sundays or bank/national holidays.

During periods of high order volumes, sales, promotional events or unforeseen operational circumstances, dispatch may take additional time.

If there is a significant delay affecting your order, we may contact you using the email address or phone number provided during checkout.

3. DELIVERY TIME

Once dispatched, orders are generally delivered within 4–7 working days, depending on the delivery location and courier service.

Delivery timelines may vary based on:

Delivery location and PIN code
Courier serviceability
Weather conditions
Public holidays
High order volumes
Transportation delays
Operational disruptions
Other circumstances beyond our reasonable control

The delivery timelines mentioned above are estimates and may not constitute a guaranteed delivery date.

Remote and difficult-to-service locations may require additional delivery time.

4. SHIPPING CHARGES

Free shipping is available on orders above ₹999, unless otherwise stated during a promotional campaign.

For orders below the applicable free-shipping threshold, shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, promotional offer or other applicable conditions.

5. SHIPMENT CONFIRMATION AND ORDER TRACKING

Once your order has been dispatched, you will receive a shipment confirmation through the contact information provided during checkout.

Where tracking is available, the communication will include your tracking details.

Please allow up to 24 hours for the tracking information to become active on the courier partner's system.

You can use the tracking information to monitor the status of your shipment.

6. DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts before returning an undelivered package to the sender.

Please ensure that:

Your delivery address is complete and accurate.
Your phone number is active and reachable.
You or an authorised person is available to receive the shipment.

If a shipment is returned to HK Creation because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or customer unavailability, additional shipping or handling charges may apply if the order is requested to be re-shipped.

7. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for eligible PIN codes and orders.

COD availability may depend on factors including:

Delivery location
Order value
Courier serviceability
Product availability
Previous order history
Fraud or risk checks

HK Creation reserves the right to restrict COD availability for certain orders, locations or customers.

COD charges, where applicable, will be displayed at checkout.

8. CAN I CANCEL MY ORDER?

You may request cancellation of your order before it has been dispatched, subject to our ability to process the cancellation.

Once your order has been handed over to or scheduled for pickup by our delivery partner, cancellation may no longer be possible.

We may also be unable to redirect an order once it has been dispatched.

If cancellation is no longer possible, you may need to receive the order and follow the applicable Return & Exchange Policy, where eligible.

For prepaid orders successfully cancelled before dispatch, the eligible refund will be processed through the applicable payment method.

9. CHANGE OF DELIVERY ADDRESS

Please ensure that your shipping address is accurate before completing your order.

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate the request where operationally possible. However, an address change may not be possible once the order has been processed, packed, dispatched or handed over to the courier.

10. DELAYED SHIPMENTS

Although we aim to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
Transportation disruptions
Courier delays
Strikes
Government restrictions
Public holidays
High seasonal demand
Technical issues
Other unforeseen circumstances

If there is a significant delay in your shipment, we may contact you with the available information.

11. LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost, damaged or significantly delayed, please contact our customer support team as soon as possible.

We may coordinate with the relevant logistics partner to investigate the shipment.

For products damaged during delivery, please retain the original packaging and product and contact us promptly with photographs and relevant order details.

Claims may be subject to verification by HK Creation and/or the applicable logistics partner.

12. RECEIVING YOUR PACKAGE

At the time of delivery, we recommend checking the package for visible signs of damage or tampering.

If the package appears significantly damaged or tampered with, please document the condition of the package and contact HK Creation as soon as possible.

Do not discard the original packaging until your concern has been resolved.

13. RESTRICTIONS ON RETURN SHIPMENTS

For returns and exchanges, only the product(s) associated with the approved return or exchange request should be included in the package.

Please ensure that the product is:

Properly packed.
Unused and unworn.
Unwashed.
In its original condition.
Accompanied by its original tags and packaging.

Do not include unrelated products or personal items in the return shipment.

HK Creation may not be responsible for unrelated items accidentally included in a return package.

For complete eligibility requirements, please refer to our Return & Exchange Policy.

14. INTERNATIONAL SHIPPING

At present, shipping availability may be restricted to selected locations.

International orders are not eligible for returns or refunds, as stated in our Return & Exchange Policy.

Where international shipping is offered, applicable shipping charges, duties, taxes, customs fees or other destination-specific charges may be borne by the customer unless expressly stated otherwise.

15. SHIPPING AND RETURNS

Shipping and return processes are separate.

For information regarding:

Return eligibility
Return window
Reverse pickup
Exchange
Refunds
Return handling charges

please refer to our Return & Exchange Policy.

16. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

HK Creation
Email: harekrishnacreation.hkc@gmail.com
Phone: 870 832 9068
Website: hkcreation.co

Customer Support Hours:
Monday to Saturday
10:30 AM – 5:30 PM

Customer support is unavailable on Sundays and bank/national holidays.

Emails are generally responded to within 48 hours.

17. POLICY UPDATES

HK Creation reserves the right to modify or update this Shipping Policy from time to time.

Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.

By continuing to use the Website after the policy has been updated, you acknowledge the updated Shipping Policy to the extent permitted by applicable law.